Returns & Exchanges

At 99 Bikes, we want you to be 100% satisfied with your gear. If your new bike or accessory isn't the perfect fit, you can return it within 30 days for an exchange or full refund.

1

Check Eligibility

Ensure the item is in its original, unused condition with all tags and packaging intact to qualify for a return.

2

Initiate Your Request

Log into your account or visit our online returns portal to select the items you wish to return and receive a Return Authorization number.

3

Package and Ship

Securely pack your items and attach the provided shipping label, then drop the package off at any authorized courier location or bring it to a local 99 Bikes store.

4

Receive Refund or Exchange

Once our technicians inspect the return, we will process your full refund or ship out your requested exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing